Disclaimer
Please read these terms of use and information carefully.
By accessing and visiting this website, you agree to be bound by and accept the Terms of Use and Information below.
If any of these Terms of Use are held to be unlawful, void or unenforceable by any court or competent authority, the remaining provisions of the Terms of Use shall continue to be valid and enforceable to the maximum extent permitted by applicable law.
Terms of Use
The contents of our pages were created with the utmost care. For the correctness, completeness and topicality of contents neither Gool GmbH nor third parties can take over a guarantee. This also refers to possible damages of material or idealistic kind of third parties, which were caused by the use of this web offer. Furthermore, Gool GmbH reserves the right to make changes or additions to the information provided.
Copyright
The contents and structures created by the site operator on these pages are subject to German copyright law. Duplication, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of Gool GmbH. Downloads and copies of these pages are only permitted for private, non-commercial use.
References to other pages on the Internet (links)
This website may contain links to other pages on the Internet. Gool GmbH has checked the external content for possible legal violations when the link was first created. At that time no legal violations were apparent. Gool GmbH has no influence whatsoever on the current and future design and content of the linked pages and assumes no liability for the content and design of these pages. Any use of these internet sites is at your sole risk. If you notice that there are links to Internet sites with illegal or questionable content (e.g. racial hatred, pornography, fraud, deception, etc.), please inform Gool GmbH, because such links are of course not intended. Gool GmbH will then remove the respective references as soon as possible.
Complaint management
Gool GmbH provides services to its customers with the greatest possible care. We take the criticism of our customers seriously and understand corresponding hints and suggestions as a chance to continuously improve our processes. In the following we would like to inform you about our procedures for handling complaints:
Submitting a complaint
Complaints can be submitted in German by telephone or - preferably - in writing and free of charge to the attention of the complaints management function. The complaint must contain a comprehensive description of the facts to be complained about from the complainant's point of view. The contact details of the complainant must be provided.
Complaint Management Function
The complaint can be addressed to the complaint management function of Gool GmbH at the address: Gool GmbH, Complaint Management Function, Schulstraße 2, 40213 Düsseldorf. The Complaints Management Function shall ensure that all complaints are investigated objectively and appropriately in accordance with the Complaints Handling Policies and Procedures and that potential conflicts of interest are identified and any interference with the Complaints Handling process by conflicts of interest is avoided.
Complaint Handling
The complaint management function first sends an acknowledgement of receipt immediately after receiving a complaint, indicating the approximate processing time, which is normally 14 working days. If a response is delayed, the complainant will receive prompt feedback on the reason for the delay and by when the review of the incident is expected to be completed. The final response stating our position regarding the complaint will be provided to the complainant in hard copy. Notwithstanding the foregoing, verbal complaints may be answered verbally only, provided the complainant agrees.